It doesn't require additional hardware or software, and you can handle multiple chats simultaneously with a team. Using WhatsApp for customer support can be more cost-effective than other methods, such as phone or email. Such a significant presence of people on WhatsApp insists businesses to start using WhatsApp for websites in order to improve customer satisfaction and help build trust in their business. The average Android WhatsApp user spends around 19 hours per month on the app, placing it second only to Facebook worldwide. WhatsApp allows for real-time communication, which means customers can get quick answers to their questions or complaints. Some of the key reasons why businesses should look to WhatsApp integration on websites are WhatsApp is a widely used messaging platform that has become essential for businesses to connect with customers and provide excellent customer service.
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